Terms and Conditions
Terms & Conditions – Zanvella
These Terms & Conditions apply to all purchases made through the Zanvella website, reachable via info@zanvella.com. By placing an order on our website, you agree to be bound by the following terms and conditions.
1. Applicability
By confirming and completing an order, you acknowledge that you have read, understood, and accepted these Terms & Conditions.
2. Product Information
We make every effort to ensure our product descriptions, images, and details are accurate.
If errors or inaccuracies occur, Zanvella reserves the right to correct or update information without prior notice.
3. Ordering & Payment
Orders are processed only after full payment has been received.
Available payment methods may vary depending on your country.
It is the customer’s responsibility to check available payment options before completing an order.
4. Processing & Delivery
Processing time: 1–3 business days after order confirmation.
Estimated delivery time: 7–14 business days, depending on your location.
All orders are shipped from our international warehouse.(china)
Delivery times may vary due to customs procedures, courier delays, or unforeseen circumstances.
A tracking number will be provided once your order has been dispatched.
5. Returns & Cancellations
For returns or cancellations, please refer to our separate Return Policy.
6. Liability
Zanvella is not responsible for lost or damaged parcels if tracking shows successful delivery to the address provided by the customer.
Customers are responsible for providing a correct delivery address.
Any errors must be reported within 24 hours of placing the order.
7. Intellectual Property
All content on this website — including text, photos, product descriptions, and graphics — is the property of Zanvella.
Use or reproduction without written permission is prohibited.
8. Complaints
For any complaints or concerns, please contact us at info@zanvella.com.
We aim to respond within 5 business days.
9. Governing Law
These Terms & Conditions are governed by Dutch law.
Any disputes will be handled by the courts of the Netherlands.