Return and Refund Policy
Refund & Return Policy – Zanvella Nova
At Zanvella Nova, we are committed to providing our customers with excellent service and a positive shopping experience. Our refund and return policy is designed to protect your rights while ensuring clarity and fairness. Please read the following guidelines carefully.
100% Return Guarantee on New Products
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We offer a full return guarantee on all new, unused products, with the exception of promotional and sale items.
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Sale items are excluded from this guarantee and cannot be returned under this policy.
Return Costs
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Customers are responsible for the shipping costs of returns.
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Zanvella Nova does not reimburse return costs and is not liable for any expenses incurred during the return process.
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Please refer to our Terms & Conditions for full details.
Return Deadline
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Returns must be requested within 14 calendar days of receiving your order.
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After registering your return, you then have an additional 14 days to send the item back.
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In total, your return must reach us within approximately 28–30 days of receipt.
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Returns requested or shipped outside this timeframe cannot be accepted.
Exchanges of Sale Products
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Sale items cannot be exchanged, even if the size is unsuitable.
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Please ensure you select the correct size before completing your purchase.
Guarantee on Defective Products
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We provide a full guarantee on all items that prove to be defective due to manufacturing faults.
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In such cases, you may return the item for a full refund or exchange, depending on your preference.
Return Process
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To initiate a return, please email us at info@zanvella.com.
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Once your request has been approved, you will receive detailed instructions on how to proceed.
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All returns must be sent using a tracked shipping method. Returns without a valid tracking number cannot be processed.
Return Form Requirement
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All returns must include a completed return form.
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Returns without this form cannot be processed.
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Including the form ensures your return is handled quickly and correctly.
Return Requests Before Delivery
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Return requests can only be submitted after your order has been delivered.
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Requests made before delivery cannot be processed.
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You always have 14 days after receiving your order to register a return, followed by another 14 days to ship it back.
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This gives you time to check your purchase at home before deciding whether to keep it.
Additional Information
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To provide customers worldwide with the best possible range and availability, Zanvella Nova ships directly from our international warehouses.
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Depending on your location, return parcels may need to be sent back to our main distribution centre abroad.
