Return and Refund Policy
Return Policy – Zanvella
At Zanvella , we do everything we can to keep our customers happy. Still, you may wish to return an item. This policy explains our return process clearly and simply.
Return Eligibility
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You may request a return only after you have physically received the item.
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Return shipping costs are the customer’s responsibility, including any international postage or customs charges.
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Items must be unused, unwashed, undamaged, and in original condition, with all tags and labels attached.
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Trying on an item to check the fit is allowed; wearing it beyond trying on is not permitted.
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When ordering multiple sizes, only unused items in original condition are eligible for return.
Nothing in this policy affects your legal rights.
How to Start a Return
Email info@zanvella.com within 14 days of receiving your item to request a return.
We will provide:
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the return instructions
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the correct return address
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guidance on how to prepare your parcel
All returns must be sent to our international warehouse using a tracked shipping service.
We strongly recommend keeping your proof of postage and tracking number until your refund is completed.
Refunds
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Once the returned item is received and inspected, your refund will be issued within 14 days.
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Refunds cover the product price (and, where required by law, the standard outbound delivery costs).
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Return shipping costs and any customs/import charges on the return are non-refundable.
Damaged or Incorrect Items
If you receive a faulty or incorrect item, contact info@zanvella.com within 48 hours of delivery.
Please include:
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your order number
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clear photos of the issue
We will prioritise your case and provide a suitable solution.
Liability & Address Accuracy
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Zanvella is not responsible for lost parcels where tracking confirms delivery to the address provided by the customer.
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Customers are responsible for entering the correct delivery address at checkout.
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Address errors must be reported within 24 hours so we can attempt to amend them before dispatch (not guaranteed).
Contact
For any questions regarding returns, please contact:
Email: info@zanvella.com
Store: Zanvella Nova