Privacy Policy
Privacy Policy – Zanvella Nova
At Zanvella Nova, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase from us.
1. Who We Are
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Company name: Zanvella Nova
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Address: Kemphaanstraat 31C5, 3742 VE Baarn, The Netherlands
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Email: info@zanvella.com
We act as the “data controller” under the UK GDPR and EU GDPR.
2. Information We Collect
We may collect and process the following categories of personal data:
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Identity data: name, surname.
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Contact details: billing address, shipping address, email, phone number.
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Order data: payment details, products purchased, order history.
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Technical data: IP address, browser type, device information.
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Usage data: how you interact with our website, including cookies and analytics.
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Marketing data: your communication preferences and responses to campaigns.
3. How We Use Your Data
We use your personal data for the following purposes:
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To process and deliver your orders.
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To manage payments and prevent fraud.
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To communicate with you regarding your order or support requests.
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To personalise your shopping experience.
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To improve our website, services, and marketing.
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To send promotional emails (only if you have given consent).
4. Sharing Your Data
We only share your data with trusted third parties where necessary:
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Delivery partners (to ship your order).
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Payment providers (to process secure transactions).
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IT and hosting providers (to run our website securely).
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Analytics and marketing platforms (only if you have consented to marketing cookies).
We do not sell your personal data to third parties.
5. Data Retention
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We retain personal data only as long as necessary for the purposes outlined above.
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Order and invoice data may be stored for up to 7 years to comply with tax and accounting obligations.
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Marketing data will be deleted once you withdraw your consent.
6. Cookies
Our website uses cookies to improve your browsing experience, analyse traffic, and deliver personalised content. For more details, please see our Cookie Policy.
7. Your Rights
Under the UK GDPR and EU GDPR, you have the right to:
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Request access to the personal data we hold about you.
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Request correction or deletion of your data.
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Object to the processing of your data or restrict its use.
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Withdraw consent for marketing communications at any time.
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Request the transfer of your data to another provider (data portability).
To exercise your rights, contact us at info@zanvella.com.
8. Data Security
We apply appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
9. International Transfers
Your data may be processed outside the UK or EU (for example, by third-party service providers). In such cases, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
11. Contact Us
If you have any questions or complaints about this Privacy Policy or how we handle your data, please contact us at:
📧 info@zanvella.com
