Shipping Policy
Shipping & Delivery Policy – Zanvella
At Zanvella, we are committed to delivering your order as quickly and smoothly as possible. Below you’ll find a clear overview of our shipping and delivery process.
Order Processing
All orders are processed within 1 to 3 business days after payment has been received.
Once your order has been dispatched, you will receive an email confirmation with tracking details so you can follow your shipment.
Delivery Times
Estimated delivery time: 7 to 14 business days, depending on your location.
Please note that delivery may take longer during busy seasons, public holidays, or due to customs procedures in your country.
While we aim to meet all estimated timeframes, delays may occur that are beyond our control.
Shipping Method & Origin
All orders are shipped directly from our international warehouse.
Depending on your country’s regulations, customs duties, VAT, or import taxes may apply. These charges are the responsibility of the customer.
Shipping Costs
✔️ Free standard shipping on all orders
✔️ No additional fees unless you choose an optional express service
Responsibility During Shipping
Once tracking confirms that a package has been delivered to the address provided at checkout, responsibility transfers to the customer.
Please ensure your shipping address is accurate.
Address errors must be reported within 24 hours of placing your order so we can attempt to correct them before dispatch.
Uncollected or Returned Parcels
If a parcel is returned to us because it was not collected or the address was incomplete or incorrect, original shipping costs will not be refunded.
If you wish to have the parcel resent, reshipping costs will apply.
Customer Service
If you have any questions about your order or this Shipping & Delivery Policy, please contact us at info@zanvella.com — we’re happy to assist you.