Shipping & Delivery Policy

At Zanvella,   we are committed to delivering your order as quickly and smoothly as possible. Below you’ll find a clear overview of our shipping and delivery process.

Order Processing

All orders are processed within 1 to 3 business days after payment has been received.

Once your order has been dispatched, you will receive an email confirmation with tracking details so you can follow your shipment.

Delivery Times

Estimated delivery time: 7 to 14 business days, depending on your location.
Please note that delivery may take longer during busy seasons, public holidays, or due to customs procedures in your country.
While we aim to meet all estimated timeframes, some delays may occur beyond our control.

Shipping Method & Origin

All orders are shipped directly from our international warehouse.

Depending on your country’s regulations, customs duties, VAT, or import taxes may apply. These costs are the responsibility of the customer.

Shipping Costs

✔️ Free standard shipping on all orders.
✔️ No additional fees unless you choose an optional express service.

Responsibility During Shipping

Once tracking shows that a package has been delivered to the address provided by the customer, responsibility transfers to the customer.

Please ensure your shipping address is correct. Any errors must be reported within 24 hours of placing your order so we can attempt to correct them before dispatch.

Uncollected or Returned Parcels

If a parcel is returned to us because it was not collected or the address was incomplete, original shipping costs will not be refunded.
If you wish to have the parcel resent, reshipping costs will apply.

Customer Service

If you have any questions about your order or our shipping policy, please contact us at info@zanvella.com — we’re happy to assist you.